Refund policy

Refund Policy

Last updated: October 22, 2026

We want you to love your BrightNoel order. If something isn't right, here is how returns, replacements, and refunds work.

30-day returns

You have 30 days from the date your order is delivered to request a return.

To be eligible, the item must be:

Unused (beyond checking that it works) and undamaged
In its original condition and original packaging, with all parts and accessories included
Accompanied by proof of purchase (your order number)

How to start a return

Please email us before sending anything back. We do not accept returns that are sent without prior approval.

Contact us through our contact form with your order number and the reason for your return.
We will reply with return instructions and the return address. (Our return address is provided on request only and is not published on this site.)
Ship the item using a trackable shipping method and send us the tracking number.

Items sent back without first contacting us, or sent to an address other than the one we provide, may not be accepted or refunded.

Return shipping costs

Change of mind / ordered the wrong item: the customer pays for return shipping. Original shipping was free, so nothing is deducted for it.
Defective, damaged, or wrong item: we cover the cost (see below). In most of these cases you will not need to send the item back at all.

We recommend a trackable shipping service; we can't be responsible for return parcels that are lost in transit.

Damaged, defective, or wrong items

If your order arrives damaged or defective (for example, lights that don't turn on), or you received the wrong item, please contact us within 7 days of delivery through our contact form and include:

Your order number
Clear photos (or a short video for lighting issues) of the item and the issue (and of the packaging/shipping label if the parcel was damaged)

Once we review the photos, we will send you a free replacement or issue a full refund, whichever you prefer.

Refunds

After your return is received and inspected (or your damage/defect claim is approved), we will email you to confirm whether your refund is approved.

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

If you haven't received an approved refund after this time, please check with your bank first, then contact us.

Exchanges

The quickest way to get a different item or design is to return the item you have (following the steps above) and, once the return is accepted, place a new order.

Non-returnable items

Items that have been used (beyond checking that they work), damaged after delivery, or are missing parts or packaging
Items returned more than 30 days after delivery
Gift cards (if offered)

Cancellations

Because orders are processed quickly, please email us as soon as possible if you need to cancel. If your order has not yet been processed for shipment, we will cancel it and issue a full refund. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

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